Salesforce AP-207

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
How can the utility company meet these requests using Energy and Utilities Cloud?

A) Install the "Third Party Pricing Application" DataPack from the Process Library.
B) Only CPQ pricing is available; requesting pricing for a master Quote or Order from an external source is not available,
C) Duplicate the third-party pricing application prices into the Salesforce Price list.
D) Use the external pricing feature to send and receive pricing requests from an external pricing engine.

2. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Experience Self-Serve Portal
B) Energy and Utilities Contact Center Console
C) Utility Self-Serve Portal
D) Customer Acquisition Management

3. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure custom OmniScripts and FlexCards to cover the requirements.
B) Configure a custom Salesforce Service Cloud console.
C) Assign the relevant lightning pages to the energy company's service agent user profile
D) Configure the Energy and Utilities Contact Center Console available m the process horary

4. The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

A) An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
B) An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
C) An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature
D) The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign

5. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
C) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
D) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

Solutions: