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HP HP2-H86

HP2-H86

Exam Code: HP2-H86

Exam Name: HP Managed Print Specialist Select 2019

Updated: Aug 10, 2026

Q&A Number: 30 Q&As

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HP HP2-H86 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Optimization- Print security fundamentals
  • 1. Device security considerations
    • 2. Document and data protection in print environments
      - Cost control and efficiency
      • 1. Workflow optimization
        • 2. Cost reduction strategies in MPS
          Topic 2: Managed Print Services Overview- HP Managed Print Services concepts
          • 1. MPS value proposition and business outcomes
            • 2. Print fleet optimization concepts
              - Assessment and discovery
              • 1. Cost and usage analysis
                • 2. Customer print environment assessment
                  Topic 3: Solutions and Services- HP print solutions portfolio
                  • 1. Device and fleet management solutions
                    • 2. Managed print services offerings
                      - Implementation and deployment
                      • 1. Customer onboarding processes
                        • 2. Service delivery lifecycle
                          Topic 4: Sales and Customer Engagement- Solution selling approach
                          • 1. Identifying customer requirements
                            • 2. Positioning HP MPS solutions
                              - Account management
                              • 1. Customer retention and expansion
                                • 2. Lifecycle account strategy

                                  HP Managed Print Specialist Select 2019 Sample Questions:

                                  1. As an HP partner, why should selling the security message to your customer be important to you?

                                  A) If the customer comes under attack via the cloud, you can say that it is not your fault as threats and malware evolve faster than you can protect against.
                                  B) It makes you look like you care about their business.
                                  C) It gives you a unique selling point when selling a multi brand printer solution.
                                  D) The customer will not be as vulnerable to attacks because you are providing them with the best security solutions from HP.


                                  2. Why would you create a plan to refresh the customer's fleet?

                                  A) to show that you care about their business and that you represent the best company for the job
                                  B) to get a bigger contract and win more money through better margins
                                  C) to save time in the future (new devices don't need to be repaired or maintained as often as the old ones, and if they do break, there is a great opportunity for a transactional sale, as you now have a trusting relationship with the customer)
                                  D) for the devices to always stay current (new devices have technologies and features that are energy-efficient and improve performance, with features that are not available on the older printers)


                                  3. A customer makes the following claim:
                                  My older devices have worked great for many years.
                                  How should you respond?

                                  A) Explain that the newer devices provide features that improve the work environment and with HP take-back, you can get up to 40% off newer printers when you trade in.
                                  B) Explain the disadvantages of old devices and the advantages of new devices.
                                  C) Explain that supplies and maintenance costs for older devices might be cheaper but the electricity consumption is higher.
                                  D) Explain both the advantages of old devices and the advantages of new devices.


                                  Solutions:

                                  Question # 1
                                  Answer: D
                                  Question # 2
                                  Answer: D
                                  Question # 3
                                  Answer: A

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