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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organizational Environment and Outcomes | 10% | - Organizational Effectiveness and Performance - Workplace Diversity and Inclusion - Stress Management and Well-being |
| Topic 2: Leadership Concepts and Practices | 25% | - Ethical Leadership and Trust - Power, Influence, and Politics - Leadership Traits, Behaviors, and Styles - Contingency and Situational Leadership |
| Topic 3: Individual Behavior and Processes | 25% | - Personality, Perception, and Values - Emotions, Attitudes, and Job Satisfaction - Motivation Theories and Applications - Decision Making and Problem Solving |
| Topic 4: Organizational Structure and Culture | 15% | - Organizational Design and Structure Types - Organizational Culture and Socialization - Organizational Change and Innovation |
| Topic 5: Team and Group Dynamics | 25% | - Communication Processes and Barriers - Conflict Management and Negotiation - Group Development and Types of Teams - Team Roles, Norms, and Cohesion |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. Which statement is true about work teams?
Choose 1 answer
A) The primary goal is to share information that is helpful to individual efforts.
B) The members' primary focus is on improving individual effort.
C) Members of the group generate positive synergy through coordinated effort.
2. A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work.
Which ability necessary for team members was overlooked?
Choose 1 answer
A) Type D personality
B) Authoritarian personality
C) Propensity for social loafing
D) Technical expertise
3. What is a characteristic of cross-functional teams?
Select one.
A) Although team members cross functions they come from the same work area.
B) Team members are from a vertical cross-section of the organization.
C) Team members are from about the same hierarchical level.
D) Team members' votes on decisions are sequenced according to the hierarchy of the function they represent.
4. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.
A) Smoothing
B) Compromising
C) Devil's advocate
D) Problem solving
5. Which approach might be used to mentor a less-experienced employee?
Choose 1 answer
A) Counseling and sponsorship
B) Coaching and threatening
C) Threatening and sponsorship
D) Refereeing and counseling
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |


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