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IBM 000-656

000-656

Exam Code: 000-656

Exam Name: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Updated: Jul 23, 2026

Q&A Number: 120 Q&As

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IBM 000-656 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Customization30%- Response plans and notifications
- Service catalog setup and maintenance
- Workflow design and automation
- Service request definition and configuration
Service Request Lifecycle Management25%- Request submission and routing
- SLA definition and monitoring
- Approval processes and fulfillment
- Integration with incident/problem/knowledge management
Integration and Extension15%- Security and access control
- Data exchange and interface configuration
- Integration with other IBM Tivoli/Maximo products
Monitoring, Reporting and Troubleshooting10%- Common issues and resolution
- Performance monitoring
- Report creation and dashboard setup
Architecture and Components20%- SmartCloud Control Desk V7.5 overview
- Service desk and service catalog structure
- Service request management architecture

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