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Microsoft 070-404

070-404

Exam Code: 070-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Aug 06, 2026

Q&A Number: 165 Q&As

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070-404 Online Test Engine

Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Service Desk and Incident Management- Problem management
  • 1. Problem record handling
    • 2. Root cause analysis processes
      - Incident management workflow
      • 1. Work item templates and queues
        • 2. Incident lifecycle configuration
          Security and Access Control- User roles and permissions
          • 1. Role-based access control (RBAC)
            • 2. Active Directory integration
              Reporting and Data Warehouse- Reporting configuration
              • 1. Standard and custom reports
                • 2. SSRS integration
                  Service Catalog and Request Fulfillment- Service offerings
                  • 1. Service request workflows
                    • 2. Request offerings configuration
                      Deploying and Configuring System Center Service Manager- Management packs configuration
                      • 1. Service Manager data warehouse integration
                        • 2. Importing and customizing management packs
                          - Installation and initial configuration
                          • 1. Service Manager management server setup
                            • 2. Prerequisites and system requirements
                              Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. CI classes and relationships
                                • 2. Discovery and synchronization

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