Cisco 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1
A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

A. The agent is not provisioned for Digital channels.
B. The Agent Desktop layout prohibits Whatsapp and SMS.
C. The agent is missing the premium license.
D. The agent is missing the enhanced license.

Question #2
Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A. Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
B. Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
C. Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
D. Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.

Question #3
A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A. Random Early Detection only
B. Best-effort forwarding
C. NAT prioritization
D. DSCP EF for voice media

Question #4
A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A. Call intercept
B. Silent monitoring
C. Barge-in only
D. Whisper coaching

Question #5
An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A. Call recording policy
B. Desktop layout JSON
C. ANI validation rule
D. Multimedia profile

Solutions: