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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and SIP Integration | - IP networking fundamentals for SME systems - SIP trunk configuration and troubleshooting - Firewall/NAT considerations for VoIP deployments |
| SME Communications System Overview | - Licensing and feature enablement concepts - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
| Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Fault isolation and resolution procedures - Software upgrades and patch management |
| Call Routing and Features | - Auto attendants and hunt groups - Inbound and outbound call routing - Voicemail and messaging services |
| Installation and Configuration | - User, extension, and endpoint configuration - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question #1
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
A. QSIG-B
B. IP Office SCN
C. H.450
D. QSIG-A
E. None
Question #2
To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.
A. Distributed Voicemail
B. Centralized Voicemail
C. Voicemail Lite/Pro
D. Embedded Voicemail
Question #3
The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?
A. http://localhost/CCRWebAgent
B. http://192.168.42.100:8888
C. http://192.168.42.100:8080/inyama/inyama.html
D. https://localhost/CCRWebAgent
E. http://192.168.42.100/CCRWebClient
Question #4
Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A. Continuous Log
B. Selective View
C. Snapshot
D. Resource View
E. Development Tracing
Question #5
You are installing a 4 port expansion card into an IP500 to support eight DS 30 and two Phone 30 modules. What is the correct cabling scheme to connect the expansion modules to the TDM expansion ports?
A. Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the cable that will reach; then the two Phone 30s to TDM ports 9-10 using the cable that will reach.
B. Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
C. Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 310 using the one meter blue cable; then the two Phone 30s to TDM ports 1-2 using the two meter yellow cables.
D. Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: E | Question #4 Correct Answer: A,C | Question #5 Correct Answer: B |


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