Avaya 33160X

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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Archive
B) Storage
C) Recorder
D) Customer Environment.
E) RIS (Recorder Integration Service).

2. Which two are examples of server role? (Choose two)

A) Recorder Integration Service
B) Avaya Contact Recorder
C) Framework Integration Service
D) Enterprise Manager

3. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created the user name and password .
B) You have not created a valid profile
C) You have not created the profile as a supervisor
D) You have not created the profile as a manager

4. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Scorecards Reports
B) It is required for System logging reports
C) It is required for Customer Feedback reports
D) It is required for Workforce Management (WFM) reports.
E) It is required for Forecasting and Scheduling Reports

5. Which statement about archive database Service role Configuration is true?

A) You can change database targets in Enterprise Manager
B) You can create database targets in Recorder Manager
C) You can add multiple archive database targets
D) You can change database targets in Recorder Manager

Solutions: