Avaya 33810X

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) Which system support click-to-call from the web?
B) What are the agent performance reporting requirements?
C) What is the percentage of customer support Issues that are resolved In one call?
D) What Is the IVR name?
E) What are the customer support pain points?

2. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Context Store
B) Work Assignment
C) Co-browse
D) Dialogue Designer

3. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
B) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
C) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
D) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Microsoft Lync
B) Engagement Assistant
C) Presence Service
D) Avaya Multimedia Messaging

5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The design diagram for discussion with customer
C) The salaries of the executives In the meeting
D) The model numbers of the existing contact center equipment

Solutions: