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When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:
- Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
- Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
- Effective use of the system tools to troubleshoot and track a call within a call flow
Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS) 600-460 exam has been renumbered recently and now sounds as 500-450 exam. It is an IT standard certification exam that aids the candidates to demonstrate their knowledge of deploying and installing the Cisco Unified Contact Center Enterprise solutions. The aspiring candidates who want to open up new career opportunities in the IT sector can go for 500-450 exam. Furthermore, it can make your path to get your desired job by getting the Cisco Unified Contact Center Enterprise Specialist certification.
What Are The Topics Covered In The Exam?
The candidate can learn about the Cisco Unified CCE solution by mastering the concepts of the following domains which will allow you to write the test with ease and get the prestigious Cisco Unified Contact Center Enterprise Specialist certification. A complete list of topics can be found on the official exam page, which includes:
- Understanding Cisco Unified CCE Agent Supervision considerations and issues (20%).
- Identify Cisco Unified CVP, ICM, and Cisco Finesse (11%).
- Describe the installation process for ICM components of Cisco Unified CVP, Cisco Finesse, Cisco Unified Contact Center Enterprise solution, and Cisco Unified IC. (21%)
- Describe the Call Flow Scripting Process in Cisco Unified CVP and Cisco Unified ICM for Cisco Contact Center Enterprise solution (18%).
- Define the fault-tolerant characteristics of the Cisco Unified Contact Center Enterprise solution, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco Unified Customer Voice Portal (14%).
- Recognizing Cisco Unified CCE tools, Cisco Unified CVP, Cisco Unified ICM, Cisco Unified IC, and Finesse tools (16%).
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Cisco 500-450 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Dial Plan | - Routing logic and scripting
|
| Topic 2: Troubleshooting and Optimization | - Diagnostics and issue resolution
|
| Topic 3: UCCE Architecture and Components | - Core architecture and call flow
|
| Topic 4: Integration and Reporting | - System integrations
|
| Topic 5: Deployment and Configuration | - Initial setup and provisioning
|
| Topic 6: Administration and Maintenance | - System operations
|
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