Avaya 74970X

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question #1
After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A. Context Store
B. Messaging Service
C. Work Assignment
D. ORC Rest Service
E. Unified Collaboration Model

Question #2
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
B. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
C. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
D. ED allows you to deploy both old and new ED workflows In the ED without any problems.

Question #3
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A. The EDM database Is not reachable.
B. Multimedia Cache database not reachable.
C. The LDAP database Is not reachable.
D. The ORC Rest service Is not working.

Question #4
The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A. Avaya Oceana is not equipped with an Oceana Base license.
B. The AES is not equipped with a correct AES license.
C. The AES CTI CSC user and password are Incorrect.
D. The AES Switch Link Is down to Communication Manager.

Question #5
From where can you change the log-level for Avaya Oceana snap-in components?

A. System Manager
B. Omni channel Data store
C. Avaya Control Manager
D. Breeze Node CLI

Solutions: