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Apple 9L0-415 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Applications and Processes | 15% | - Application compatibility - Launch services and frameworks - Manage applications and processes |
| Topic 2: System Maintenance and Troubleshooting | 15% | - System logs and recovery tools - Diagnose hardware and software issues - System startup and recovery |
| Topic 3: Installation and Configuration | 18% | - Update and upgrade OS X - Set up initial configuration - Install OS X Mavericks |
| Topic 4: File Systems and Storage | 15% | - File system maintenance - HFS+ and Core Storage - Disk Utility and volume management |
| Topic 5: User Accounts and Security | 20% | - Keychain and permissions - FileVault and system security - Manage user and group accounts |
| Topic 6: Network Configuration | 17% | - Network protocols and troubleshooting - Configure network services - File sharing and remote access |
Apple OS X Support Essentials 10.9 Sample Questions:
Question #1
How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)?
A. It moves them to /Library/Extensions/Disabled/.
B. It runs them in compatibility mode.
C. It ignores them.
D. It prompts the user with an option to convert them to 64-bit.
Question #2
Where are the keychain files stored?
A. The master password is used to reset local account passwords.
B. Each user starts with a login keychain saved at /Users/<username>/Library/Keychain/
login.keychain and a Local
Items/iCloud keychain saved in the /Users/<username>/Library/Keychains/<UUID> folder.
Administrative users can manage systemwide authentication assets with the
/Library/Keychain/System.keychain. Finally, Apple maintains several items in
/System/Library/Keychains/ for OS X system use.
C. Spotlight metadata index databases are stored at the root of every volume in a
/.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his
encrypted home folder. And the Mail application maintains its own database ineach user's
home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be
located in any ofthe Library folders in a folder named Spotlight.
D. A Safe Boot performs the following permanent actions:attempting to repair the system
volume structure, deleting system KEXT caches, and deleting font caches.
Question #3
The OS X Recovery system provides access to Restore System From Time Machine Backup, Install/Reinstall OS X, Get Help Online via Safari, Disk Utility, Startup Disk, Firmware Password Utility, Network Utility, Terminal, and Reset Password.
A. What utilities are available when started up from OS X Recovery?
B. Which items aren't loaded when OS X Safe Boots?
C. What does the diagnostic reporting feature do?
D. Which changes are made when OS X Safe Boots?
Question #4
You can configure Time Machine to delete versions of files as soon as they reach a specified age.
A. False
B. True
Question #5
When deleting a local user account, what three options does Users & Groups preferences give you for dealing with the user's home folder content?
A. When performing a Safe Boot, OS X doesn't load third-party KEXTs, third-party launch agents, third-party launch daemons, third-party startup items, third-party fonts, any user login items, or any user-specific launch agents.
B. When a user changes his own account password, the system will keep his login keychain password in sync.
C. When deleting a local user account, OS X can archive the home folder content into a compressed disk image, leave the home folder content in the /Users folder, or delete the home folder content. Optionally, OS X can perform a secure erase on the home folder content.
D. The Font Book application shows a small dot next to the name of any font that has
duplicate resources.
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: B | Question #3 Correct Answer: A | Question #4 Correct Answer: A | Question #5 Correct Answer: C |


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