IBM A2010-591

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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk
B) IBM SmartCloud Control Desk for Internal Service Providers Edition
C) IBM SmartCloud Control Desk Entry Edition
D) IBM SmartCloud Control Desk for Managed Service Providers Edition

2. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) Tivoli Field Guides
B) IBM Support Web page
C) IBM DeveloperWorks wikis
D) IBM Tivoli Forums
E) Tivoli User Group Web page

3. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
B) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C) KPIs track project success and if the promised value is delivered.
D) KPIs take a long time to implement in a GUI so they must be defined early in the project.

4. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.
B) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
C) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
D) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.

5. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM SmartCloud Provisioning
B) IBM SmartCloud Control Desk
C) IBM Tivoli Application Dependency Discovery' Manager
D) IBM Tivoli Asset Discovery for Distributed
E) IBM Tivoli Composite Application Manager

Solutions: