Salesforce AP-211

Salesforce AP-211 Exam Syllabus Topics:

Reference: https://trailheadacademy.salesforce.com/certificate/exam-health-cloud-ap---AP-211

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Salesforce Accredited Agentforce Health Professional Sample Questions:

Question #1
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests. How should a consultant conduct discovery to define a workflow for these call center users?

A. Build a proof of concept to present to the client and ask them for feedback.
B. Use work from another project to inform the discovery, then review it with the IT department.
C. Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.
D. Research industry trends and develop a point of view, then present it to the customer for validation.

Question #2
How should a consultant recommend modeling a physician ' s locations of service, when the physician practices at multiple hospitals and clinics?

A. Healthcare Taxonomy
B. Account Contact Relationship
C. Healthcare Practitioner Facility
D. Healthcare Provider Relationship

Question #3
A payer needs to enable its agents to answer questions from members regarding their benefits coverage. The payer has already set up the required objects to be populated with the necessary information through an integration. Which Health Cloud component should a consultant recommend for the Member record page?

A. Coverage Confirmation
B. Benefits Verification
C. Eligibility Validation
D. Benefits Coverage

Question #4
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?

A. Social media integration
B. Data visualization and analytics
C. Real-time monitoring and alerts
D. User authentication and access control

Question #5
Bloomington Caregivers wants to ensure it maintains the privacy of its users ' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration.
Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?

A. Objects
B. Tasks
C. Records
D. Fields

Solutions: