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IBM C2010-656 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Request Management Setup | 30% | - Configuring request types and attributes - Workflow design and automation - Notifications and communication templates - Approval processes and escalation rules |
| SmartCloud Control Desk Architecture & Concepts | 15% | - Service management framework overview - System architecture and components |
| Service Catalog Configuration | 25% | - Creating and managing service offerings - Catalog organization and categorization - Service level definition |
| Administration & Customization | 20% | - Data fields and application customization - Integration with other IBM systems - Security and access control |
| Reporting & Maintenance | 10% | - Performance optimization - Creating and managing reports - Monitoring and troubleshooting |
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