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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
| ITIL Service Lifecycle | - Continual Service Improvement
|
| Key ITIL Functions and Roles | - Application management - Service desk - Technical management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question #1
Welche der folgenden Aussagen zum Serviceportfolio und Servicekatalog ist die RICHTIGSTE?
A. Der Servicekatalog enthält nur Informationen zu Services, die aktiv sind oder für die Bereitstellung vorbereitet werden. Das Service-Portfolio enthält nur Informationen zu Services, die für die zukünftige Entwicklung in Betracht gezogen werden
B. Servicekatalog und Serviceportfolio sind unterschiedliche Namen für dasselbe Objekt
C. Das Service-Portfolio enthält Informationen zu allen Services. Der Servicekatalog enthält nur Informationen zu Services, die aktiv sind oder für die Bereitstellung vorbereitet werden
D. Der Servicekatalog enthält Informationen zu allen Services. Das Service-Portfolio enthält nur Informationen zu Services, die für die zukünftige Entwicklung in Betracht gezogen werden
Question #2
Welche der folgenden beiden Hauptelemente schaffen Mehrwert für die Kunden?
A. Value on Investment (VOI), Kapitalrendite (ROI)
B. Kunden- und Benutzerzufriedenheit
C. Grundlegendes zu Serviceanforderungen und Garantie
D. Dienstprogramm und Garantie
Question #3
Was ist die Definition eines Alarms?
A. Eine Fehlermeldung an den Benutzer einer Anwendung
B. Ein Vorfallstyp
C. Ein Auditbericht, der Bereiche angibt, in denen die IT nicht den vereinbarten Verfahren entspricht
D. Eine Warnung, dass ein Schwellenwert erreicht wurde oder sich etwas geändert hat
Question #4
In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Servicekatalogmanagement, Informationssicherheitsmanagement und Lieferantenmanagement?
A. Servicebetrieb
B. Service Design
C. Servicestrategie
D. Dienstübergang
Question #5
Mit welcher Funktion können Mitarbeiter Ereignisse in einer Operations Bridge überwachen?
A. Service Desk
B. IT-Betriebsmanagement
C. Anwendungsverwaltung
D. Technisches Management
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: D | Question #3 Correct Answer: D | Question #4 Correct Answer: B | Question #5 Correct Answer: D |
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