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Peoplecert CMS7

CMS7

Exam Code: CMS7

Exam Name: ITIL V3 Foundation

Updated: Sep 04, 2026

Q&A Number: 370 Q&As

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Peoplecert CMS7 Exam Syllabus Topics:

SectionObjectives
Topic 1: Key ITIL Functions and Roles- Application management
- Technical management
- Service desk
Topic 2: ITIL Service Lifecycle- Service Transition
  • 1. Release and deployment management
    • 2. Change management
      - Service Design
      • 1. Service level management
        • 2. Design coordination and processes
          - Service Operation
          • 1. Incident management
            • 2. Problem management
              • 3. Event management
                - Service Strategy
                • 1. Service portfolio concepts
                  • 2. Strategy management for IT services
                    - Continual Service Improvement
                    • 1. CSI model and metrics
                      Topic 3: Service Management as a Practice- Stakeholders and value co-creation
                      - Concepts of service and value creation

                      Peoplecert ITIL V3 Foundation Sample Questions:

                      Question 1

                      Which of the following are within the scope of service asset and configuration management?
                      1. Identification of configuration items (CIs)
                      2.Recording relationships between CIs
                      3.Recording and control of virtual Cis
                      4.Approving finance for the purchase of software to support service asset and configuration management

                      A. 1, 2 and 3 only
                      B. 1, 2 and 4 only
                      C. 3 and 4 only
                      D. All of the above


                      Question 2

                      Which of the following are types of communication you could expect the functions within Service Operation to perform?
                      1) Communication between Data Centre shifts
                      2) Communication related to changes
                      3) Performance reporting
                      4) Routine operational communication

                      A. 1 only
                      B. 2 and 3 only
                      C. 1, 2 and 4 only
                      D. All of the above


                      Question 3

                      The group that authorizes changes that must be installed faster than the normal process is called the?

                      A. Urgent Change Board (UCB)
                      B. Emergency CAB (ECAB)
                      C. Urgent Change Authority (UCA)
                      D. CAB Emergency Committee (CAB/EC)


                      Question 4

                      Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

                      A. Continual Service Improvement
                      B. Service Operation
                      C. Service Design
                      D. Service Transition


                      Question 5

                      Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

                      A. Continual service improvement
                      B. Service operation
                      C. Service design
                      D. Service transition


                      Solutions:

                      Question 1
                      Answer: A
                      Question 2
                      Answer: D
                      Question 3
                      Answer: B
                      Question 4
                      Answer: B
                      Question 5
                      Answer: C

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