Salesforce Certified-Business-Analyst

Exam Code: Certified-Business-Analyst

Exam Name: Salesforce Certified Business Analyst Exam

Updated: Aug 28, 2026

Q&A Number: 315 Q&As

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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Topic	Details
Topic 1	User Stories: In this topic, questions about components of a user story, writing acceptance criteria, and documenting user stories appear.
Topic 2	Customer Discovery: This topic is about exploring various strategies related to business objectives, various initiatives, and improving the current products in addition to describing the responsibilities of a Business Analyst. It also delves into the implementation lifecycle, assessment of the customer's Salesforce environment(s), and demonstration of Salesforce capabilities.
Topic 3	Business Process Mapping: It deals with the scope of a complex business process, and documentation of a business process in a version-controlled repository to manage scope.
Topic 4	Collaboration with Stakeholders: In this topic, aspiring business analysts learn about discovering activities based on the target stakeholders. They also get knowledge about pointing out important stakeholders and developing relationships with them. Lastly, the topic gives an understanding of moving from current state analysis to an agreed future state design.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-business-analyst---BA-201

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