Salesforce FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1
In which two scenarios should a Consultant recommend Multi-Day Service Appointments? Choose 2 answers

A. Jobs require consecutive days of work and can span over weekends.
B. Jobs need to be performed at the same site on the same day of the week.
C. Jobs can take longer than the available resource ' s hours in a day.
D. Jobs require multiple stages of work performed by different resources.

Question #2
Universal Containers wants service managers to quickly identify location and status changes in the lifecycle of a specific component in a Customer's install base. What should a Consultant utilize to track the lifecycle?

A. A Work Order related list on Assets
B. Custom fields for change tracking on Assets
C. Field History Tracking on Assets
D. A Product related list on Assets

Question #3
Approximately 70% of Universal Containers's site visits are inspections and quotationSessions that take roughly the same amount of time and set of resource skills to Complete.
What should a Consultant recommend to streamline the creation of these Work Orders?

A. Create Work Types for use on Work Orders.
B. Create a child Work Order for each similar site visit.
C. Create a work flow to clone the Work Order.
D. Create a standard set of Work Order Line Items.

Question #4
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time Could include travel, prep and on-site time. How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

A. Relate the Time Sheet to the Work Order Line Item.
B. Relate the Time Sheet Entries to the Work Order Line Item.
C. Relate the Time Sheet Entries to the Service Appointment.
D. Relate the Time Sheet to the Service Appointment.

Question #5
A Dispatcher needs to reduce the backlog of Service Appointments inDifferent territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A. High Intensity
B. Soft Boundaries
C. Customer First
D. Emergency

Solutions: