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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Key concepts and terminology - Definition of service management |
| The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Technology and Architecture Supporting IT Service Management | - How technology facilitates ITIL practices - Overview of tools and technologies |
| Selected Processes, Functions, and Roles | - Key ITIL processes and their purpose - Roles and responsibilities in service management |
EXIN ITIL Foundation Sample Questions:
1. Which one of the following activities would be performed by access management?
A) Managing the rights to use a service or group of services
B) Providing physical security for staff at data centres and other buildings
C) Managing access to the service desk
D) Managing access to computer rooms and other secure locations
2. Which of the following BEST describes service strategies' value to the business?
A) Reduction in the duration and frequency of service outages
B) Allows higher volumes of successful change
C) Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
D) Reduction in unplanned costs through optimized handling of service outages
3. Which is a supplier category?
A) Commodity
B) Technical
C) Resource
D) Customer
4. What is a service delivered between two business units in the same organization known as?
A) Strategic service
B) Delivered service
C) Internal service
D) External service
5. Which two processes will contribute MOST to enabling effective problem detection?
A) Incident and financial management
B) Knowledge and service level management
C) Change and release and deployment management
D) Incident and event management
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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