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Microsoft MB-220

MB-220

Exam Code: MB-220

Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant

Updated: Jul 21, 2026

Q&A Number: 250 Q&As

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Microsoft is dedicated to helping the candidates with their preparation by offering them various tools. There are several learning paths available on the official website, such as:

Learning Path 1

Microsoft offers the course titled “Set up Dynamics 365 Marketing and Configure Advanced Settings.” To complete this training, one needs to have a deep understanding of the navigation in Dynamic 365. Through this learning path, the individuals will be able to gain command of a number of tasks including:

  • Advanced configuration for Dynamics 365 Marketing
  • Reviewing domain authentications, GDPR, and best practices in Dynamics 365 Marketing
  • Setting up and managing Dynamics 365 Marketing

The benefit of obtaining the MB-220: Microsoft Dynamics 365 Marketing Exam Certification

  • Increases Efficiency : Professional certifications are a great assistance to furnish your consultancy with a firm foundation. This advanced information, and knowledge you gain during attaining specialized certification can give you with up-to-date tools and technical strategies that will serve to guide and direct you in the execution of your projects, allowing you to manage all aspects of your work more effectively.
  • Microsoft MB-220 Exam certification will be judging your skills and knowledge on your understanding of knowledge of marketing principles and the Marketing application's role in relationship to the Microsoft Dynamics 365 suite of application.
  • This certification credential will give you edge over other counterparts. Apart from knowledge from MB-220: Microsoft Dynamics 365 Marketing Exam.

Microsoft MB-220 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Manage leads, contacts, and accounts: After attaining leads, this section addresses building strong relations with clients through data related to lead generation, management of contacts, and organization of accounts.
Topic 2
  • Configure Dynamics 365 Customer Voice: The section covers configuring the Dynamics 365 environment for Customer Voice that allows collecting their feedback and valuable insights.
Topic 3
  • Create and manage marketing forms and pages: This section details the design of online pages and forms to effectively engage customers and increase leads.
Topic 4
  • Manage customer journeys: This section focuses on administering communication with customers to improve engagement and meaningful insights.
Topic 5
  • Configure marketing applications: This section covers configuring marketing tools within Dynamics 365 setup and optimizing their functionality.
Topic 6
  • Manage segments and lists: This section is about organizing specific audiences to run efficient marketing campaigns.
Topic 7
  • Manage events and webinars: This section is about planning, supporting, and executing online or physical webinars to achieve marketing goals.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx

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