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The MB-240 exam is particularly created for Microsoft Dynamics 365 customer engagement and functional consultants that are equipped with Field Service expertise including implementing solutions to manage resources. And given that there are no clear requirements for candidates, with proper training, anyone can take this test and get Microsoft certified.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Connected Field Service Implementation: 10-15%
- Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.
- Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
The Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is a prerequisite test that is part of the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. You need to pass two exams in total to get this certificate, and the second test is Microsoft PL-200.
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure work order types and incident types - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings |
| Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Process work order inspections and recommendations - Manage work order products, services, and notes - Handle work order incidents and resolutions - Create and manage work orders |
| Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Configure map view and route optimization - Configure schedule board and board features |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure product inventory and item associations - Configure warehouse and inventory settings - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
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