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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Topic 2: Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Topic 3: Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Definition and scope of organizational behavior - Individual behavior in organizations |
| Topic 4: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 5: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 6: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 7: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 8: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. How might a charismatic leader work to increase performance in an organization?
A) Use a directive approach
B) Display type A characteristics
C) Avoid increasing personal risk
D) Articulate an appealing vision
2. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?
A) A system that emphasizes individual rewards for aggressive competitiveness
B) A system that emphasizes rewards for individual contributions as well as for selfless contributions
C) A system that emphasizes group rewards based on aggressive competitiveness
D) A system that emphasizes group rewards for maximizing productivity
3. How can an organization transmit its culture to its employees?
A) By creating and repeating ritualistic activities
B) By influencing the balance of cultural backgrounds of employees
C) By requiring employees to memorize the mission statement
D) By studying employee gripes and complaints
4. What is a characteristic employed by transactional leaders?
A) Instills pride and gains trust
B) Provides vision and sense of mission
C) Promises rewards for good performance
D) Promotes intelligence and rationality
5. What is a purpose of employee evaluations?
A) To measure the psychological symptoms of organizational dysfunctionality
B) To serve as a screening device for hiring new employees
C) To assist management in making human resource decisions
D) To educate employees on the personalities of supervisors and help them adjust to management styles
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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