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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Insights | 5% | - Operational dashboards - Insights creation |
| Topic 2: Channels | 20% | - Pega Call configuration - Pega Digital Messaging - Pega Voice AI - Email bots and agentic channels |
| Topic 3: Application Development | 15% | - Customer Service Constellation transition - Modular Enterprise Reuse - Pega Blueprint and application design - Center-out architecture - Coexistence strategies |
| Topic 4: Data Integration | 15% | - External data integration and storage options - Common Data Model - Entity relationships and configuration |
| Topic 5: Core Business Outcomes | 5% | - Contact center value drivers - Contact center foundations |
| Topic 6: Interaction Management | 20% | - Business Conditions - Pega Knowledge Buddy and content management - Customer Verification - Dialogs configuration - Agent suggestions and guidance |
| Topic 7: User Experience | 20% | - Composite best practices - Composite tabs and agent interface configuration - Constellation UX best practices |
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