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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Usability and Information Architecture - Branding and Visual Design Impact - Human-Centered Design Principles - Accessibility and Inclusive Design |
| Topic 2: Discovery | 13% | - User Needs and Requirements Gathering - Business Value of Salesforce UX - Research Methods and Tools - Salesforce UX Personas and Processes |
| Topic 3: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 4: Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design | |
| Topic 5: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping |
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?
A. Wireframes
B. Journey Mapping
C. Process Flows
D. Personas
Question 2
Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done.
Which tool should the designer utilize first?
A. Low-Fidelity Prototype
B. Design Template
C. Heuristic Evaluation
Question 3
A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted.
Which type of relationship should be used to optimize the link between Container and Container Bids?
A. Many-to-one-Lookup
B. Master-Detail
C. Hierarchical Lookup
Question 4
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
A. Management Committee Meeting
B. Service-Blueprinting Workshop
C. Pitch Session
D. Service Usability Testing
Question 5
A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users.
Which page layout feature should be used to control the visibility between users?
A. Dynamic Forms
B. Audience Targeting
C. Field-Level Security
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: B |
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