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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Slack Success | 15% | - Adoption strategy and best practices - Optimization and training - Analytics and usage measurement |
| Topic 2: User Lifecycle Management | 14% | - User provisioning methods - Authentication and access control - Guest account management |
| Topic 3: Workspace Administration | 9% | - Multi-workspace architecture design - Workspace creation and approval process - Workspace visibility and configuration |
| Topic 4: Security | 15% | - Security governance and compliance - Data protection and retention policies - Audit and monitoring |
| Topic 5: Channel and User Group Administration | 28% | - Channel types and management - Archiving and deletion policies - User group creation and administration |
| Topic 6: Fundamentals | 9% | - Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features |
| Topic 7: App Administration | 10% | - App installation and configuration - Workflow Builder usage - Integration management |
Salesforce Certified Slack Administrator Sample Questions:
Question #1
You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
A. Compliance Admin
B. Channels Admin
C. Roles Admin
D. Users Admin
Question #2
You recently joined an organization that is on Slack's Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a "just-in-time" process.
At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.
Which two aspects of IdP group mapping will benefit your current organization?
(Select the TWO best answers.)
A. It will enable automatic additions and removals of members in an IdP group to workspaces within your organization.
B. It will enable automatic additions of members in an IdP group to channels within your organization.
C. It will enable automatic approvals and authentications of integrations within your organization.
D. It will enable member provisioning as a required step for all Org Owners.
E. It will enable automatic additions and removals of members in an IdP group to Slack Connect channels within your organization.
Question #3
You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?
A. Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.
B. Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.
C. Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.
D. Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).
Question #4
Andrew is the Primary Org Owner for his company's Enterprise Grid org, which consists of three workspaces.
Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces' settings.
Which role should Andrew give Frank in Slack?
A. Primary Org Owner
B. Workspace Admin
C. Member
D. Multi-channel Guest
Question #5
You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?
A. When sensitive information is placed in the incorrect channel and shared with other users.
B. When working with contractors in a Slack Connect channel.
C. When a Multi-Channel Guest is invited into one of the company's workspaces.
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A,B | Question #3 Correct Answer: D | Question #4 Correct Answer: B | Question #5 Correct Answer: A |
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