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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Topic 2: Discovery | 10% | - Communicate Slack value proposition - Gather and analyze client requirements - Assess organizational readiness |
| Topic 3: Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
| Topic 4: Channel Strategy | 10% | - Design channels for collaboration and workflows - Channel naming conventions and structure - Apply use cases and best practices |
| Topic 5: Policies and Settings | 22% | - Identity and access management - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings |
| Topic 6: Learning and Enablement | 18% | - Create learning materials and resources - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Design training programs for users and admins |
Salesforce Certified Slack Consultant Sample Questions:
1. You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?
A) Target audience, channel setup recommendations and delivery method
B) Objective, channel setup recommendations and delivery method
C) Objective, channel setup recommendations and target audience
D) Target audience, objective and delivery method
2. You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?
A) Statement of work (SOW)
B) Policies & settings documentation
C) Communications plan
D) Roles and responsibilities matrix
E) Grid Orientation curriculum
3. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?
A) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
B) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
C) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
D) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
4. Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?
A) Communications lead
B) Slack admin
C) Executive sponsor
D) Product owner
5. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?
A) Customer story
B) Documentation
C) Live training
D) Leadership Ask Me Anything (AMA) Session
E) Videos
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B,E |


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