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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Co-browse Snap-In
B) Context Store Snap-In
C) Messaging (AAM)
D) Multimedia Messaging

2. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Personalized
B) Specific Report focused
C) Intelligent
D) Seamless
E) Single Channel driven

3. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) One-X Agent
B) Voice and Multimedia Contact Server without Avaya Media Server
C) Multimedia Contact Server only
D) Voice Contact Server only
E) Voice and Multimedia Contact Server with Avaya Media Server

4. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Microsoft Skype Server are not supported.
B) Agent Desktop does not support co-resident Skype for Business client software.
C) Different Presence client software are supported on Avaya Agent Desktop.
D) Microsoft Lync Server are not supported.

5. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Proposal SSR
B) By using Create Upload Order SSR
C) By using Sales Force Updates
D) By using Create Order

Solutions: