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Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

1. A company recently deployed IP telephones in its Call Center. During peak traffic conditions, callers receive an overflow tone and calls are blocked.
Zone Number = 1 Zone Intent = MO Intrazone Traffic = Best Quality Interrone Traffic = Best Bandwidth Resource Type = Shared
Which programming change is recommended to provide dedicated Digital Signal Processor
(DSP) resources to Contact Center IP telephones?

A) Change Zone Intent VTRK
B) Change Interzone to Best Quality
C) Change Resource Type to Private
D) Change Interzone Traffic to Best Bandwidth

2. Click the Exhibit button.


An employee at a company is placing a call to telephone number 214-774-3299. The employee, believing this is a toll call, dials 9-1-214-774-3299. However, this call is a local call.
Access Code 1 = 9
The Central Office utilizes a 7-digital dialing plan.
Given the DMI indexes programmed into this Communication Server 1000 shown in the exhibit, which DMI would be used to modify the dialed digits to outpulse the correct digits to the Central Office?

A) DMI Table 4
B) DMI Table 2
C) DMI Table 3
D) DMI Table 1

3. Click the Exhibit button.

You are asked to review the existing route information for the customer.
According to the printout shown in the exhibit, which type of route is this?

A) a direct inward dial route
B) an integrated services digital network route
C) an incoming only route
D) a media services route

4. Click the Exhibit button.

You are responsible for maintaining a small Communication Server 1000 RIs. 7 x SA system. The customer decided against using Basic Automatic Route Selection (BARS) for call routing. They are now reporting that the user of extension 2001 is blocked when attempting to dial local call using the COT access code.
Based on the exhibit, what adjustments should be made to the system to allow the user of extension 2001 to dial local calls only by directly accessing the COT Route?

A) Change the TGAR of extension 2001 to zero and leave the Class of Service setting of Toll Denied (TLD) on extension 2001.
B) Change the Class of Service of extension 2001 to Conditionally Unrestricted (CUN), leave the TGAR setting of two (2) on the COT Route.
C) Change the TGAR of the COT Route to zero and change the Class of Service setting of extension 2001 to Conditionally Toll Denied (CTD)
D) Change the Class of Service of extension 2001 to Semi Restricted (SRE) and leave the TGAR setting of two (2) on the COT Route.

5. In order to set up the Customer Data Block within Element Manager to support Zone Based Dialing, and assuming Package 420 ZBD Package is installed and active, what needs to be done first?

A) Select the "Enable Numbering Zones" option from the customer's Feature page.
B) Select the Public Dial Plan from the customer's Features page.
C) Select the Private Dial Plan from the customer's Features page.
D) Configure Numbering Zones.

Solutions: