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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - DHCP, TFTP and phone provisioning - Media resources and codec settings - Digital, IP and SIP telephone configuration |
| Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - Common issues and resolution steps - System logs, alarms and debugging tools |
| System Architecture & Installation | 25% | - Software installation and upgrade procedures - SD card licensing and system ignition - IP Office 500v2 and Server Edition hardware - Network configuration and IP addressing |
| System Configuration & Management | 30% | - IP Office Manager and Security Settings - User profiles, extensions and rights - Hunt groups, pickup groups and call distribution - Short codes, time profiles and call routing |
| Voicemail & Applications | 15% | - Embedded Voicemail configuration - VoiceMail Pro installation and setup - Licensing for advanced features - Auto Attendant and call flows |
Avaya IP Office Implementation Sample Questions:
Question #1
How is an Auto Attendant tested if the lines are not yet installed?
A. Dial the default Short Code*91#.
B. Call the Voicemail Start Code *77.
C. Create and dial a new Auto Attendant Short Code.
D. Call the Voicemail Announcement Code *8101.
Question #2
The licensing model of IP Office offers four different edition licenses. Which sequence shows the correct dependency of the licenses?
A. BasicEdition > Essential Edition > Preferred Edition > Advanced Edition
B. Advanced Edition > Basic Edition > Essential Edition >Preferred Edition
C. Essential Edition > Basic Edition > Preferred edition > Advanced Edition
D. Basic Edition > Preferred Edition > Advanced Edition > Essential Edition
E. Basic Edition > Essential Edition > Advanced Edition > Preferred Edition
Question #3
With the tool IP Office Debug View you can view the voice mail server activity. Which statement is true?
A. Debug View must be run on the VoiceMail Pro Server.
B. Debug View can run somewhere on the network.
C. Debug View must be run on the IP Office Manager PC.
D. Debug View is integrated in VoiceMail Pro Client.
Question #4
A customer wants to use Avaya 16xx Series IP Phones. Which DHCP option is used for these telephone types?
A. 242
B. 384
C. 176
D. 255
Question #5
Which System SD Cards for IP Office define the default operating mode?
A. Business and Private
B. A-Law and u-Law
C. Preferred and Networking
D. Basic and Advanced
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A | Question #3 Correct Answer: A | Question #4 Correct Answer: A | Question #5 Correct Answer: B |


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