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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) Avaya Enhanced Network Bus Controller (ENBC)
B) Avaya Application Enablement Services (AES) 3.1 or later
C) Avaya Communication Manager (CM) 3.1 or later
D) TN-744-based Call Classifier Cards version "e" or later

2. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the domain name is correct in the resolv.conf file.
B) Verify if the IP address is correct in the hosts.conf file.
C) Verify if the host name is correct in the nsswitch.conf file.
D) Verify if the IP address is correct in the dns.conf file.

3. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 3
B) 13
C) 10
D) 14
E) 4

4. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) virtual campaign
B) unit work list
C) record specific messaging
D) record selection criteria

5. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) Agent API
B) SSH
C) Event SDK
D) VLTerm

Solutions: