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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Preparation for Certification Audit | - Certification Readiness
|
| Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
| Monitoring and Measurement of an SMS | - Performance Evaluation
|
| Continual Improvement | - Improvement Activities
|
| Planning an SMS Implementation | - Implementation Planning
|
| Service Management System Requirements | - ISO/IEC 20000 Requirements
|
| Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. Who should verily the effectiveness of the corrective actions taken by the auditee after an internal audit?
A) An Independent auditor should be contracted to perform this evaluation
B) The internal auditor
C) The information security manager
2. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on scenario 8. does SunDee comply with ISO/IEC 27001 requirements regarding the monitoring and measurement process?
A) Yes, because the standard requires that the monitoring and measurement phase be conducted every two years
B) Yes. because the standard does not Indicate when the monitoring and measurement phase should be performed
C) No, because even though the standard does not imply when such a process should be performed, the company must have a monitoring and measurement process in place
3. Based on scenario 9. is the action plan for treating the nonconformity related to control 8.13 Information backup valid?
A) No. It does not allow the elimination of the reported nonconformity
B) Yes. It allows the elimination of the detected nonconformity
C) No. It does not describe the explicit changes of the existing backup procedure
4. An organization documented each security control that it Implemented by describing their functions in detail.
Is this compliant with ISO/IEC 27001?
A) Yes, but documenting each security control and not the process in general will make it difficult to review the documented information
B) No, because the documented information should have a strict format, including the date, version number and author identification
C) No, the standard requires to document only the operation of processes and controls, so no description of each security control is needed
5. What supports the continual improvement of an ISMS?
A) The update of documented information
B) The update of eternal audit reports
C) The update of action plans
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |


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