HP Delta -Selling HP PPS ServiceOne Services : HP5-H10D

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Business downtime due to equipment failure
B) Reducing the percentage of devices lost in transit
C) Confidential data exposure due to equipment theft
D) Downtime during international business travel
E) Ensuring a recovery time of 134 minutes
F) Saving up to 44% of the time to configure devices

2. Which services can be offered for both printer and PC equipment? (Select two.)

A) Onsite Repair
B) Maintenance Kit
C) PC Tracking and Recovery
D) Asset Tagging
E) Printer Installation
F) Defective Media Retention

3. Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?

A) HP Standard Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Custom Contractual Services

4. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) HP Contractual Services
C) HP Channel Services Network
D) Aftermarket Channel Facilitation Program

5. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Standard Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Custom Contractual Services

Solutions: