Cisco Designing Cisco Unified Contact Center Enterprise : 500-440

Course Objectives

The candidate who takes this course becomes eligible to meet the following objectives.

• Define how to support CCE and install CCE Outbound Option
• Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
• Identify the components and operations of the Unified CCE solution
• Use the UCCE tools to complete UCCE system installation
• Install and configure a CCE VXML Solution

Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.

Cisco Unified Contact Center Enterprise (UCCE): Ip Communications) (IP Communications by Gary Ford

This book is a great guide for the candidates who are preparing for the Cisco 500-440 exam because it integrates the multiple components that help you learn a wide spectrum of business requirements. You will also get knowledge about application configuration, scripting, dial plans, reporting, IVR, and metrics using the UCCE systems. The candidates who prepare for the Cisco test using this edition will get great help in understanding the Cisco Contact Center Product portfolio and the clustered deployment model. Thus, this book can ultimately aid you in designing, implementing, and delivering the CM/IP and IVR solutions and allow you to effectively maintain UCCE deployments. Moreover, the candidates who already have knowledge of Cisco master the best practices for the call flow scripting and other mandatory topics covered in the actual exam including:

• Reliable and efficient UCCE solutions;
• Standardized examples to eliminate errors and downtime;
• Step-by-Step information of actual configurations;
• Understanding UCCE processes and nodes to build a clean system startup sequence.
• Resources to deploy and operate the UCCE systems;
• Insights covering hosted and enterprise versions of UCCE;
• Troubleshooting UCCE systems;
• Coverage and monitoring of UCCE systems;

In other words, this book not only talks about the effective maintenance and deployment of UCCE solution but also inform you how to manage the UCCE databases and deliver the effective IVR solutions. You will also be able to identify the best practice for troubleshooting and mastering the Cisco Diagnostic tools after reading this book. It is a complete guide for you to prepare for the Cisco 500-440 exam. Just grab this edition from Amazon and be ready to ace the official test and achieve the Cisco UCCE Specialist certification.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html

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Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco

This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.

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