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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 変更管理
B) 可用性管理
C) ITサービスの財務管理
D) 問題管理

2. 多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A) 運用レベルの契約
B) 契約の基礎となる
C) サービス契約
D) サービス レベル アグリーメント (SLA)

3. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) 変更管理
C) セキュリティ管理
D) リリース管理

4. CobiT の目的は何ですか?

A) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
B) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
C) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
D) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する

5. ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

A) リリース管理
B) 情報セキュリティ管理
C) キャパシティ管理
D) インシデント管理

Solutions: