EXIN ITIL 4 Foundation : ITILFNDv4

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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice makes use of methods from Lean, Agile and DevOps?

A) Service desk
B) Problem management
C) Continual improvement
D) Incident management

2. When should a workaround be created?

A) When a potential permanent solution has been identified
B) When a problem cannot be resolved quickly
C) After the resolution of a problem
D) As soon as possible, once the incident is logged

3. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Service management
B) Release management
C) Supplier management
D) Relationship management

4. Which is described by the 'organizations and people' dimension of service management?

A) Workflows and controls
B) Communication and collaboration
C) Contracts and agreements
D) Inputs and outputs

5. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Service level management
B) Continual improvement
C) Relationship management
D) Service configuration management

Solutions: