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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Plan and build service value streams | 25% | - Service value system and value streams
|
| Create and develop services | 25% | - Quality assurance and validation
|
| Deliver and transition services | 25% | - Service delivery and operational practices
|
| Support and improve services | 25% | - Service support and incident management
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
1. A large organization is planning to integrate multiple systems into its existing IT infrastructure.
What approach should the organization consider to achieve effective integration?
A) Choosing direct integration with no predetermined order for deployment
B) Adopting a 'big bang' approach for all integrations simultaneously
C) Implementing point-to-point integration for each system
D) Using incremental delivery for the integration of multiple components
2. During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?
A) Use the latest technology capabilities to improve the look and feel of the designed solution
B) Create realistic user personas based on the gathered user data
C) Interview customers about their preferences
D) Involve many users from every target group in all steps of the design
3. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
A) Onshoring
B) Nearshoring
C) Offshoring
D) Insourcing
4. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
A) Continuous deployment
B) Continual improvement
C) Continuous integration
D) Continuous delivery
5. In ITIL 4, which practice is accountable for defining the mandatory financial and contractual metadata-such as cost centers, chargeable service rates, SLA targets and contract references- that must accompany every ticket to support accurate chargeback, cost transparency and SLA reporting across the service value streams?
A) Service Request Management practice
B) Service Level Management Practice
C) Financial Management practiceright
D) Service Desk practice
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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