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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand High-Velocity IT Concepts | - Digital technology - Digital products - IT transformation - Digital transformation - Digital organization - High-velocity IT |
| Topic 2: Contribute to Value with Digital Products | - Fast development - Resilient operations - Valuable investments - Co-created value - Assured conformance |
| Topic 3: Guiding Principles for High-Velocity IT | - Continuous improvement - Agile methods - Lean practices - DevOps culture - Application of ITIL guiding principles |
| Topic 4: High-Velocity IT Techniques and Practices | - Automation - Cloud computing - Architecture and design - Security and risk management - Testing and validation |
| Topic 5: Digital Product Lifecycle | - Value streams - Service value creation - ITIL operating model - Digital product lifecycle |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. An organization decomposes a monolithic application into independently deployable components with well-defined interfaces.
Which benefit is MOST relevant to high-velocity IT?
A) Monitoring becomes unnecessary
B) Components can be changed and released independently
C) Suppliers can be managed without contracts
D) Governance requirements no longer apply
2. An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?
A) Risk management
B) Service validation and testing
C) Problem management
D) Monitoring and event management
3. Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?
A) Assured conformance
B) Valuable investments
C) Resilient operations
D) Co-created value
4. In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?
A) Differentiating digital technologies are best managed by a centralized IT organization
B) Using automated tools supports the need to deliver digital products quickly and reliably
C) Making quick decisions without getting slowed down by data analysis enables agility
D) Controlling suppliers' investments and policies reduces the risks of cloud-based services
5. A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?
A) By developing an understanding of the patterns of usage of the online shopping services
B) By negotiating and agreeing with the retailer the service targets for the integrated systems
C) By encouraging behaviours that are consistent with the shared values of both organizations
D) By establishing the communication channels required to support the online shopping services
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |


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