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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Privacy | - Firmware passwords and security settings - Gatekeeper and malware protection - User privacy and account management |
| Topic 2: Network and Sharing | - Network configuration and troubleshooting - File sharing and permissions - iCloud and network services |
| Topic 3: Application and System Troubleshooting | - Console, logs, and diagnostic tools - Application launch and compatibility issues - Preference files and user environment troubleshooting |
| Topic 4: OS X Installation and Configuration | - Installing OS X Mountain Lion - Configuring system settings and user accounts - OS X Recovery and startup options |
| Topic 5: Hardware and Peripheral Troubleshooting | - Power, startup, and performance issues - External devices and peripherals - Mac hardware diagnostics |
| Topic 6: File System and Storage Management | - Disk Utility and disk troubleshooting - FileVault 2 encryption - Time Machine backup and restore |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?
A) Open the Mac App Store preferences, then change the Application Security settings.
B) Delete the app and try downloading a fresh copy from the internet.
C) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
D) Contact the vendor of the app and ask them to send a product registration key.
2. Which of the following is a supported destination for an OS X Mountain Lion installation?
A) a hard disk or SSD with the MBR partition scheme
B) a hard disk or SSD with the APM partition scheme
C) ahard disk or SSD without a partition scheme
D) a hard disk or SSD with the GUID partition scheme
3. How can a user delete a file named "junk document" from all previous Time Machine backups?
A) Select the Delete all Backups of "junk document" from the Action menu in the Time Machine Finder window.
B) Select the Delete all Backups of "junk document" from the File menu in any standard Finder window.
C) Delete "junk document" in the Time Machine Finder window for the most recent backup.
D) Open Time Machine preferences and remove the file "junk document" from the backup list.
4. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A) Hold command S to enter Single User mode, then move login items with the command line.
B) Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.
C) Hold the shift key at start up to Safe Boot.
D) Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
5. From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:
A) Restore from a Time Machine backup.
B) Encrypted backups on Time Capsule.
C) Local snapshots on portable Macs.
D) Encrypted backups on external disks.
E) Backup Now in the Time Machine menu item.
F) The ability to choose multiple backup locations.
G) OS X Recovery partition on external disks.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B,F |
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