WGU Organizational Behavior (GTO1, C715) : Organizational-Behavior

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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Interpersonal skills
B) Authoritarian personality
C) Propensity for social loafing
D) Intellectual coherence

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Satisfying goals and smoothing
B) Compromise and superordinate goals
C) Confrontation and smoothing
D) Smoothing and confrontation

3. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Rearrange roles within the team by adding members
B) Research the problem and impose a solution
C) Appoint an assistant team leader to track the struggles and report back
D) Ask questions and help team members talk through the problem

4. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Establish more rigid roles for group members
B) Physically isolate the group
C) Increase the difficulty of becoming a group member
D) Make the group larger

5. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
B) A climate of trust, members who fill role demands, and an absence of conflict
C) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
D) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict

Solutions: