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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

Section	Objectives
Topic 1: Leadership	- Leadership Styles 1. Servant Leadership 2. Transactional Leadership 3. Transformational Leadership - Power and Influence 1. Sources of Power 2. Influence Tactics 3. Organizational Politics - Leadership Theories 1. Contingency Theories 2. Trait Theories 3. Behavioral Theories
Topic 2: Group Behavior and Team Dynamics	- Decision Making 1. Nominal Group Technique 2. Brainstorming 3. Group Decision Techniques - Group Structure 1. Group Roles 2. Informal Groups 3. Formal Groups - Team Effectiveness 1. Social Loafing 2. Virtual Teams 3. Group Cohesiveness
Topic 3: Conflict and Communication	- Organizational Communication 1. Communication Channels 2. Interpersonal Communication 3. Barriers to Communication - Conflict Management 1. Problem Solving 2. Conflict Resolution Techniques 3. Authoritative Command
Topic 4: Individual Behavior in Organizations	- Personality 1. Personality Traits 2. Core Self-Evaluation 3. Values and Attitudes - Perception 1. Attribution Theory 2. Perceptual Biases 3. Perceptual Process
Topic 5: Motivation	- Content Theories 1. Two-Factor Theory 2. Maslow's Hierarchy of Needs 3. McClelland's Theory of Needs - Process Theories 1. Goal-Setting Theory 2. Expectancy Theory 3. Equity Theory - Rewards and Performance 1. Intrinsic Rewards 2. Extrinsic Rewards 3. Performance Evaluation
Topic 6: Organizational Culture and Change	- Organizational Culture 1. Organizational Climate 2. Ethics and Values 3. Dominant Culture - Managing Change 1. Change Processes 2. Resistance to Change 3. Change Strategies

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which type of group is defined by the organization's structure?
Choose 1 answer

A) Designated group
B) Formal group
C) Informal group
D) Unified group

2. An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.

A) Challenge and effort-performance expectation
B) Specificity and self-generated feedback
C) Challenge and other-generated feedback
D) Specificity and effort-performance expectation

3. Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer

A) Problem, criteria, and alternatives
B) Stimulation, task, and skills
C) Situation, target, and perceiver

4. Which option defines organizational culture?
Choose 1 answer

A) A human resources department program for recognizing diversity
B) An organizational segmentation according to cultural background
C) A shared system of meanings that is unique to the organization
D) A diverse cultural subset working together to strengthen impact

5. Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.
Which type of teams should they create?
Select one.

A) Virtual teams
B) Self-managed teams
C) Quality teams
D) Competitive teams

Solutions:

Question # 1
Answer: B

Question # 2
Answer: B

Question # 3
Answer: C

Question # 4
Answer: C

Question # 5
Answer: B