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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Care Pack and Support Services | - Service offerings
|
| HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Security and Compliance | - Print security solutions
|
| Printing Technologies | - Core printing technologies
|
| Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Basic Troubleshooting | - Common printing issues
|
| Workflow and Productivity Solutions | - Business productivity features
|
| Environmental Sustainability | - Sustainable printing initiatives
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. Which HP technology contributes to the HP value proposition of "simplicity"?
A) HP Output Server
B) HP FastRes 1200
C) HP Instant-on Fuser
D) HP Universal Print Driver
2. What is the key technology behind HP leading First Page Out (FPO) performance?
A) HP Intelligent Networking
B) HP Instant-on Fuser
C) HP FastRes
D) HP Color Tables
3. What is an effective way of choosing HP imaging and printing products for a customer?
A) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
B) Offer free training when selling HP imaging and printing devices.
C) Sell products that offer the most functionality to fit within the customer's budget.
D) Match product features to the customer's needs to improve the way they work.
4. Why does HP continue to lead the imaging and printing industry? (Select two.)
A) product reliability
B) more printing formats
C) broadest product portfolio
D) marketing expertise
E) less expensive products/services
5. What are the advantages that resellers get by selling HP devices? (Select two.)
A) free toner with every sold printer
B) just-in-time shipping of products
C) lowest hardware prices in the industry
D) access to a large installed base of existing customers
E) brand recognition that opens doors for more sales
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A,C | Question # 5 Answer: D,E |
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