HP HP2-H65

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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They cover repairs due to spills, drops, or electrical surges.
B) They can be enhanced by adding remote support for minimal additional cost.
C) They help minimize the impact of downtime on the business.
D) They enable IT resources to focus more on the value-added business tasks.
E) They automatically come with the Image and Application service.

2. In which customer situation would you propose a services contract?

A) The customer uses only HP products.
B) The customer wants to pay upfront for both hardware and services.
C) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
D) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.

3. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services makes it so you do not have to worry about access to spare parts.
B) Replacement of HP products costs less if customers only use HP devices.
C) HP Services removes the burden on your IT team so they can focus on the core business tasks.
D) HP Services allows you to avoid unexpected costs after the base warranty expires.
E) HP products are less likely to need repairs if HP professionals are monitoring them.

4. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Next Business Day Onsite
B) Priority Services and Configuration Services
C) Configuration and Installation Services
D) Data Migration Services

Solutions: