Apple Desktop Service Certification : 9L0-005

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Apple Desktop Service Certification Sample Questions:

1. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
B) The eMac will need to be repaired before any data can be recovered from it.
C) Remove the hard drive from the eMac and install it into the Power Mac G5.
D) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.

2. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What is the issue?
B) Is this the first time you have had this problem?
C) Did you turn off the computer improperly?
D) What operating system are you using?

3. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may contain toxic gases.
B) CRT displays may present a fire hazard.
C) CRT displays may implode if mishandled.
D) CRT displays may present a radiation hazard.
E) CRT displays may contain hazardous materials.

4. Which THREE of the following symptoms would be most likely resolved by performing a PMU reset as a first step? SELECT THREE

A) Computer does not turn on
B) USB and/or FireWire port(s) do not function
C) Computer does not sleep / wake from sleep
D) Network / Internet connectivity issues
E) Cursor is unresponsive in Finder

5. Which one of the following is NOT a risk when working around CRTs?

A) Electric shock
B) Implosion
C) Overheating
D) Toxic materials

Solutions: