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Apple Macintosh Service Sample Questions:

1. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) You can't connect to the Internet.
B) You don't hear a startup chime.
C) The cursor is frozen and the system is unresponsive.
D) The power button or power indicator doesn't light up at all.
E) You don't hear any fan or drive noise.

2. A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?

A) The MacBook requires more RAM.
B) The MacBook requires a firmware update.
C) The MacBook optical drive is malfunctioning.
D) The Combo drive is not capable of burning DVD's.

3. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) What is the URL of the website the customer is attempting to access?
B) Are both wired and wireless computers affected?
C) Can the customer print to a networked printer?
D) What is the computer's processor speed?
E) Are any hubs, routers, or other computers connected to the network?
F) Are just wireless computers affected?

4. How did you prepare for this exam? (Choose all that apply.)

A) Apple leader-led technician training course
B) self-study AppleCare Technician Training purchased from Apple
C) Apple Mac OS X Help Desk Essentials leader-led course
D) self-taught
E) none of the above
F) non-Apple courses or books
G) on-the-job training / apprenticeship