Avaya Midsize Solution Design : 37820X

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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?

A) WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
B) DECT supports longer distances than Wi-Fi.
C) WiFi provides voice and data access for users.
D) DECT Is voice only and the chance of hacking Is minimal,

2. You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?

A) 400 Telephony users and 235 UC users
B) 410 Telephony users and 225 UC users
C) 200 Telephony users and 435 UC users
D) 210 Telephony users and 425 UC users

3. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) Each Avaya Contact Center Select voice agent license includes a recording license.
B) It provides reporting such as how many times a call was put on hold.
C) No additional licensing is needed to allow any user call recording via a button.
D) It offers live monitoring of voice and screens.

4. Refer to the Scenario: H&H Ticket.

You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)

A) The number of participant-.
B) The number of conferences per month
C) Whether they need web collaboration
D) No additional Information Is needed
E) Whether they will need recording

5. Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A) Voice Recording Library
B) Custom reports
C) Realtime
D) Agent Dashboards

Solutions: