Salesforce Certified Slack Consultant : Slack-Con-201

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Salesforce Certified Slack Consultant Sample Questions:

1. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and a social workspace
B) Two workspaces - a general global workspace and an external workspace
C) Three workspaces - a general global workspace, an external workspace and a social workspace
D) One global workspace for all collaboration

2. During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A) Secondary
B) External
C) Global
D) Social

3. What role does the Slack account team have in a client engagement?

A) They are responsible for making all necessary configurations into your client's Slack instance.
B) They are the main client-facing team members during your engagement.
C) They are responsible for setting up the Slack Connect channel to connect with your client team.
D) They will partner with you for the overall success of your client and serve as your point of escalation for any issues.

4. You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?

A) Slack Connect channels require approvals only if Slack Apps require approvals.
B) Approval is sometimes required to work with people from other companies in Slack Connect channels.
C) Approval is never required to work with people from other companies in Slack Connect channels.
D) Approval is always required to work with people from other companies in Slack Connect channels.

5. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A) Provide an overarching, easy-to-follow structure to the grid.
B) Create the minimum number of workspaces to meet your users' needs.
C) Create workspaces for each department.
D) Create workspaces based on how information is naturally shared.

Solutions: